This valuable forum was divided into two areas of investigation; serving the customer, and strategy and information. The car manufacturers highlighted what they needed from their suppliers to help meet the needs of the automotive market, whilst suppliers summarised the changes that they have implemented allowing them to reach the high standards expected of the automotive manufacturers.

The need for market research, consultancy, continuous improvement and utilisation of the Internet are all essential in the future development of the UK automotive industry, and were covered during this conference.